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Delivery & returns

Where possible, all our deliveries are fulfilled by Royal Mail. The shipping cost for your order will be displayed once address information has been entered, prior to any payment being taken at checkout. We calculate the cost of shipping by weight.

For large international deliveries please contact us for rates.

Delivery

Please allow up to 7 working days for delivery.

Returns

If for any reason you need to return received goods (please read our Terms and Conditions), please let us know within 7 working days why you wish to return the item(s) by emailing us at bmagshop@birminghammuseums.org.uk. We will then be in touch to make suitable arrangements. Items will be returned at the buyers cost, unless item is faulty. Please return the package to:

Birmingham Museums Trading, Chamberlain Square, Birmingham, B3 3DH.

Faulty Goods

If, for any reason, you are not satisfied with the goods you receive, please email us in the first instance, with your details and a summary of the fault to bmagshop@birminghammuseums.org.uk and we will contact you to make suitable arrangements to either refund the sale or replace the faulty goods.

Registered address: Birmingham Museums Trading, Chamberlain Square, Birmingham, B3 3DH.

Registered charity number: 1147014

Data Protection

Birmingham Museums will comply at all times with the provisions and obligations imposed by the Data Protection Act 1998. We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important terms which apply to you.